How can we help?

Getting started

• I’m new to Factal. What’s a quick overview?
• How to get started customizing your feeds and alerts
• How to get the Factal app
• Accessing our private Twitter/X lists
• Setting up a Slack integration
• How to use Factal for different use cases

Accounts and groups

• Overview of users, organizations and groups
• How do I invite and add more users?
• Admins and how to add more
• Setting up and using groups
• Configuring single sign on (SSO)
• How do I deactivate my Factal account?

Display, map and dashboard

• Introduction to feeds, colors and updates
• Map layers, icons and settings
• Using the Dashboard
• What other displays are available?
• How do I put Factal.com in dark mode?

Topics, feeds and filters

• Introduction to Topics and the “My” feed
• How do I filter feeds?
• How editors determine severity
• How to use topic sets to refine feeds and alerts
• Creating AI summaries of topic feeds
• Links to country security and travel reports

Locations, assets and True Impact

• Overview of locations, assets and proximity
• How to control access to asset locations
• Geolocation and mapping methods
• What is True Impact™?
• Keeping tabs of company events
• How to upload organization asset locations

Notifications

• Introduction to notifications
• What are proximity alerts?
• How can I limit the number of notifications I’m getting?
• How do I set notifications on the mobile app?
• Having trouble with receiving notifications?
• Setting up email notifications

News sources and signals

• Introduction to news coverage, sources and verification
• What are Signals and automated content?
• How Factal covers protests
• Who are your editors?
• Factal code of ethics
• Where can I find upcoming events in Factal?

Chat and collaboration

• Introduction to Factal chat
• How to put chat to work (and help our editors)
• Chat rules of the road
• How to use incident chat to collaborate with others
• Attend Flash Briefings for major events
• Share updates with co-workers without logins

Mobile app and tipping

• Overview of the Factal app and both editions
• Learning to use the enterprise edition of the app
• How to use the personal edition of the app
• How tipping works in the app

Mentions, insights and search

• Introduction to Search and Nearby
• Setting up Mentions notifications
• How do I export data to build a report?
• Learning from topic insights and sources (beta)
• How to use Mentions for monitoring

API, integrations and security

• Overview of Factal’s API and partner integrations
• API documentation for developers
• Configuring single sign on (SSO)
• Advanced security settings for admins
• What to do if you encounter a site outage
• Factal’s security and privacy

Free resources

• Our three newsletters
• Factal’s social media
• Industry events and conferences
• Telegram accounts for Ukraine-Russia conflict